Privacy Policy

Mahaba, Inc. ("Mahaba", "we", "our", or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website https://mahaba.com and any related services (collectively, the "Service").

Certain operational and support services — including customer support, communications, and localization — are performed on our behalf by our service provider, شركة تطبيق محبة لتقنية المعلومات, acting as a data processor under our instructions. Mahaba, Inc. remains the data controller responsible for your personal data.

Mahaba operates in compliance with the General Data Protection Regulation (GDPR) and the Saudi Personal Data Protection Law (PDPL).

We may collect the following types of personal information:

• Basic information such as name, email, phone number, gender, and location;

• Profile details submitted through the registration process and questionnaires;

• Log data, including IP address, browser type, date/time of visit, and pages visited;

• Device and usage data, including cookies and analytics;

• Any contact information you choose to share with guardians or intermediaries (if applicable).

We only collect information that is necessary to provide and improve the Service and to ensure user safety and platform integrity.

We use your information to:

• Provide, maintain, and improve the Mahaba platform;

• Match users based on shared values and preferences;

• Communicate with you regarding your account, support requests, or updates;

• Analyze user behavior for better user experience;

• Ensure compliance with applicable laws and regulations;

• Detect and prevent fraud, abuse, or violations of our terms.

We will never sell or share your personal information with third parties for their own marketing purposes.

By creating an account and providing your email address and phone number, you consent to receiving communications from Mahaba relating to your account, the operation of the Service, security notifications, verification processes, support matters, product updates, and other information relevant to your use of the platform. We may also send you occasional information about new features, services, events, or initiatives related to Mahaba. You may opt out of non-essential promotional communications at any time, but we may continue to send service-related or legally required communications where necessary.

We may share your data with trusted third-party service providers to help operate the platform, including:

• Hosting and infrastructure providers;

• Analytics and user experience tools;

• Payment processors (if applicable);

• Legal or regulatory authorities, if required by law.

All third parties are contractually obligated to keep your information secure and confidential.

As a user, you have the right to:

• Access the personal data we hold about you;

• Request correction of inaccurate information;

• Request deletion of your data (right to be forgotten);

• Withdraw your consent at any time;

• Object to certain types of processing;

• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us.

We use commercially reasonable physical, technical, and administrative safeguards to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We use cookies to enhance your experience and analyze usage. You can choose to accept or refuse cookies through your browser settings. Some features of the Service may not function properly without cookies enabled.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before interacting with them.

Mahaba is intended only for adults who are legally eligible for marriage (typically 18 years and older). We do not knowingly collect data from anyone under this age. If we discover that a user is underage, their data will be deleted immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Continued use of the Service constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support [at] mahaba.com.